Business Process Outsourcing or BPO, as it is commonly known, involves outsourcing of business processing services to an outside firm, or even replacing in-house services with staff contracted from an outside firm.
Operational Risk Institute works closely with BPO service providers to help them identify, assess, monitor and mitigate inherent operational risks associated with their people, processes and technology.
Depending upon level of engagement, we can render the following services:
1. A high level assessment of key risks across core functional areas of the company
2. A deeper understanding of functions and meetings with business heads to introduce and seek buy-in for the concept of Operational Risk Management
3. A series of workshops with key stakeholders in each functional area to impart training about ORM as well as to seek their buy-in
4. Submit a suggested policy and procedures document for senior management review and approval by the board.
5. Conduct detailed workshops for each functional area to identify risks, controls and key risk indicators
6. See through implementation of a working organization-wide ORM framework capable of supporting day-to-day operational risk reporting and risk management.
Please contact us at info@operationalriskinstitute.com
